List of Gainsight Sub-Processors
Last Updated: July 13, 2020
Gainsight, Inc. (“Gainsight”) uses Sub-processors to support the provision of certain Gainsight products and services ordered by a Client under an Order Form (the “Services”). This page provides important information about the identity, location and role of each Sub-processor.
Capitalized terms used in this documentation are defined in the Gainsight Terms and Conditions and/or Data Processing Addendum.
What is a Sub-processor
A Sub-processor is any processor engaged by Gainsight, including Gainsight Affiliates, that processes certain Client Data as necessary to support delivery of the Services. Gainsight engages different types of Sub-processors to perform various functions as explained in the tables below.
Updates to the Sub-processor List
Gainsight will make updates to the Sub-processor list via this website. Please check back frequently for updates. Gainsight will also provide the owner of Client’s account with notice of any new Sub-processors in accordance with and where required by the applicable agreement between Gainsight and Client. To subscribe to updates to the Sub-processor list, please complete the form below.
Due Diligence
Gainsight performs due diligence on the information security practices and data protection compliance of all third party Sub-processors and requires each to commit to written obligations regarding their security controls and applicable regulations for the protection of personal data, including safeguards to govern international transfers of data.
Infrastructure Sub-processors
Gainsight may use the following Sub-processors to host Client Data or provide other infrastructure that helps with delivery of the Services:
| Entity Name | Sub-processing Activities | Entity Country |
|---|---|---|
| Salesforce.com, Inc. | Cloud Service Provider | USA, Germany |
| Heroku (Salesforce.com, Inc.) | Cloud Service Provider | USA, Germany |
| Amazon Web Services, Inc. | Cloud Service Provider | USA, Germany |
| Google, LLC. | Web Services, Cloud Computing | USA, Germany |
| Sendgrid, Inc. | Email Service Provider | USA |
| IBM Watson | Natural Language Processing | USA |
| Auth0, Inc. | Authentication Platform | USA, Germany |
| SumoLogic, Inc. | Log Management & Analytics | USA, Germany |
| Cloud Elements | iPaaS | USA, Ireland |
Other Sub-processors
Gainsight may use the following Sub-processors to perform other Service functions:
| Entity Name | Sub-processing Activities | Entity Country |
|---|---|---|
| Zendesk, Inc. | Customer Service Software | USA |
| Box, Inc. | Content Management, file sharing | USA |
Gainsight Affiliate Sub-processors
Depending on the geographic location of a Client, and the nature of the Services provided, Gainsight may also engage one or more of the following Affiliates as Sub-processors to deliver some or all of the Services provided to a Client:
| Entity Name | Sub-processing Activities | Entity Country |
|---|---|---|
| Gainsight Software Private Limited | Assist in delivery of some or all Services | India |
| Gainsight UK LTD | Assist in delivery of some or all Services | UK |
| Aptrinsic, Ltd. | Assist in delivery of some or all Services | Israel |
Objecting to a Sub-processor
Clients may object to a Sub-processor per the Data Processing Addendum (where applicable). To object to a Sub-processor, Client must submit its objection privacy@gainsight.com, along with their name, company name and name of the Gainsight service, name of Sub-processor, and grounds for objection (see the Data Processing Addendum for further information).
